Returns & Exchanges
Our refund policy lasts:
5 Days for Human hair wigs.
30 Days for Synthetic wigs.
Unfortunately, we cannot offer a refund or exchange after days have passed.
Returns must be received by the courier of your choice within a week of receiving the package in its original condition with all accessories still attached. Returns are eligible for orders delivered within 7 days.
We are closed on Sundays so make sure you plan ahead to contact us for a return.
Your return will be refused if it is postmarked after the final day. In the event of a return you will be responsible for paying for your own shipping costs for returning your item.
To be eligible for a return, your wig/topper/extensions must be
Unused and in the same condition as when you received it.
Unworn and lace uncut, hair uncut, no color or cap adjustments made.
It must also be in the original packaging and include any gifts if any such as wig grips.
Shipping a wig back with clips open will result in severe tangling of the hair and may cause damage to the product. In the event your wig is returned in this way we have the right to refuse it or assess an additional $19 restocking fee.
All shipping costs are non-refundable. You will be charged restocking fees and shipping charges if you are an international customer and do not select to pay import/brokerage fees.
Rejecting a delivery or refusing to pick up an item as required may result in the item being sent back. This qualifies as an unauthorized return and increases the risk of loss of the package. If an unauthorized return is received by us it will be returned to you.
Our customer service team will provide you with the return address after receiving your return request at firstname.lastname@example.org. In your email please include your tracking ID and whether you want a refund or a store credit so we know how to process your order.
On sale and custom-made (dye) wigs are non refundable.
Any items purchased through Sezzle, Affirm, AFTERPAY, Shoppay or other Payment Plan options cannot be returned or exchanged.